Avaya Terminology


Abandoned Call – A call in which a caller hangs up before receiving an answer from an agent.  The call could be queued to a split or in a vector/VDN before it is abandoned. Abandoned Call Search – An ACD capability that enables the system to make sure that the caller is on the line… Continue reading Avaya Terminology

Useful VI Commands


To Start vi filename     edit filename starting at line 1 vi -r filename     recover filename that was being edited when system crashed To Exit :x<Return>     quit vi, writing out modified file to file named in original invocation :wq<Return>     quit vi, writing out modified file to file named in original invocation :q<Return>… Continue reading Useful VI Commands