Abandoned Call – A call in which a caller hangs up before receiving an answer from an agent. The call could be queued to a split or in a vector/VDN before it is abandoned. Abandoned Call Search – An ACD capability that enables the system to make sure that the caller is on the line… Continue reading Avaya Terminology
Month: January 2012
Useful VI Commands
To Start vi filename edit filename starting at line 1 vi -r filename recover filename that was being edited when system crashed To Exit :x<Return> quit vi, writing out modified file to file named in original invocation :wq<Return> quit vi, writing out modified file to file named in original invocation :q<Return>… Continue reading Useful VI Commands
