Archives for January, 2012

Avaya Terminology


Abandoned Call – A call in which a caller hangs up before receiving an answer from an agent.  The call could be queued to a split or in a vector/VDN before it is abandoned. Abandoned Call Search – An ACD capability that enables the system to make sure that the caller is on the line […]

Useful VI Commands


To Start vi filename     edit filename starting at line 1 vi -r filename     recover filename that was being edited when system crashed To Exit :x<Return>     quit vi, writing out modified file to file named in original invocation :wq<Return>     quit vi, writing out modified file to file named in original invocation :q<Return> […]