Media Gateway Password Reset

Using a console cable in to the front of the gateway via terminal emulator;

• login as root using password ggdaseuaimhrke
• Now to change the password type
• username root password ******* access-type admin (****** being your new password)
• Exit and try login in with your new password.

Update Supplied by John Waber

First, this “super secret” password ONLY works if you physically connect to the Services Port on the Media Gateway; for obvious security reasons it does not work across a LAN connection.

Second, starting with firmware version 36.5.0, Avaya removed this “backdoor” login capability as it is considered a security risk.

If you cannot remember the login password, you have three possible solutions:

1. Use the Alternate Software Boot bank (ASB) button to boot from a previous firmware load. Hopefully, the other firmware load has a known password, or is a version earlier than 36.5.0

2. Contact Avaya and create a service request so an Avaya associate can reset the lost password using an Avaya ASG protected services login.

3. Use the “nvram init” jumper on the motherboard to wipe out the entire configuration. Note that this voids any Avaya warranties on the device. Remove power to the device. Open the MG case. Locate the jumper labeled J3801. Move the bridge to pins 2-3. Connect the power cable and wait 5 minutes. Remove power. Move the bridge back to original position. Connect power and hope the MG is returned to a factory default configuration.