Session Manager Troubleshooting

· Avaya
Authors

*** Remember on SM  & SMGR prior to 6.3 it could be the certificates expired ***

System Manager (SMGR) it would not replicate with Session Manager (SM) and was showing an error dispite tring to repair.

You can review the DRS logs at

cd /var/log/Avaya/mgmt/drs

Try initDRS this usually resolves the issue most of the time.  If it doesn’t then next step is initTM which requires the enrolment password from the SMGR. Finally if that fails re-run SMnetSetup ensuring all IP addresses, hostnames etc are correct.

  • initDRS – to re-establish replication.
  • initTM – to re-enrol trust management.
  • SMnetSetup – runs the network setup

statapp – shows applications running (on older servers sipas-LH is meant to be down)

  • stop -a (stop all services)
  • start -a (start all services)

swversion – shows software version

Session Manager Server Component Failure.

In this scenario to getting it running simply replace the server, swapping out the old hard drives in new server then run SMnetSetup.sh to get back into service.

Trust Management XML location
cd /opt/Avaya/jboss-4.2.3.GA/server/smmgmt/conf/tm/TMClientInv.xml

Hostnames
cd /etc/hosts
(to change permissions = chmod og=rw /etc/hosts)
127.0.0.1 localhost.localdomain localhost
10.1.1.1 smgr.avaya.com smgr
10.1.1.2 avaya-asm.avaya.com avaya-asm
::1 localhost6.localdomain6 localhost6

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