traceSM Snippets

traceSM is a real-time capture tool located on Session Manager, you should be able to access by simply typing traceSM from the command line otherwise it is located in /opt/Avaya/contrib/bin.

Starting traceSM …

From the Session Manager command line type;

traceSM

traceSM -m (for multiple instances)

Keys for traceSM …

s – start / stop capture

f – filters

c – clear screen

a – switch between SM & SM100.

i – switch between names or IP addresses.

d – switch between SIP calls or display.

r – switch between RTP simulation or not.

w – write the display filtered packet to new file

q – quit

Write the displayed (filtered) packets to a new file

aSwitch between SM and SM-100 perspectiveiSwitch between displaying Names or IPs in the column headersrSwitch between displaying RTP simulation or notdSwitch between SIP calls and display mode

Filters for traceSM …

Press f to display the filter window.

-u – extension

-nr – registrations

-ns – subscriptions

-no – option messages

-na – session manager call routing

To clear filters type f without any options.

Error traceSM doesnt run …

If you see this error type the command traceSM -k

ERROR: traceSM is already running. Only one instance is allowed.

Some additional tips from Roger (http://rogerthephoneguy.com/) thank you ….
By the way, the engineer I worked with always uses the -uni option when he starts traceSM or traceSBC. It uses unicode characters for the lines and arrows and looks MUCH cleaner on the screen. He also typically adds the filters -no -na -u xxxx at the command line when he starts the trace. And lastly, when analysing a saved trace file, he uses the -dt option. He said it “disables data throttling” and saves a few cycles.
When you write a file during a trace, you have to untar it. There will be what looks like a pcap file (It’s a pcapng). He said it’s close to a pcap, but it’s not readable within wireshark.

Author: Darren Adams

The Avaya Engineer

5 thoughts on “traceSM Snippets”

  1. Hi Roger,

    I appreciate if you could help me.

    I am looking to crack interview for session Manager, could you suggest any guide or site or you tube channel where I can find a good stuff to read with the screenshot or the user interface of Session Manager for better understanding.

    Thanks in advance

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  2. Hi Friend
    I cant do it work , i have a Aura Session Manager 6.3 , but when run the commands appear that traceSM does not exist , I missing something in our configuration

    [root@sadcmty-smgr01 Avaya]# dir
    ABG IPTCMPatch
    ABGPatch JBoss
    AUS MESSAGING
    AUSPatch MESSAGINGPatch
    autoInstall_Avaya_AURA.properties Mgmt
    autoInstall_Conferencing.properties MMCS
    autoInstall_MMCS.properties Postgres
    autoInstall_PS_SysMgr_Extensions.properties PS_SysMgr_Extensions
    bin REPORTS
    cert-store Session_Manager
    Conferencing SessionManagerPatch
    CS1000 smgr_radius
    CS1000Patch SPIRIT
    HeapDump staging
    installdata SUM
    install_logs SUMPatch
    INVENTORY Uninstaller
    INVENTORYPatch UpdateEP.log
    IPTCM vsp
    [root@sadcmty-smgr01 Avaya]# cd bin
    [root@sadcmty-smgr01 bin]# traceSM
    -bash: traceSM: command not found
    [root@sadcmty-smgr01 bin]#
    [root@sadcmty-smgr01 bin]#
    [root@sadcmty-smgr01 bin]# traceSM
    -bash: traceSM: command not found
    [root@sadcmty-smgr01 bin]#

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  3. Great blog!

    And this is a great post – I love it. I happened to read this yesterday when you posted it, and I was on the phone with an Avaya tech today and told him about the -m option so we could compare some traces side-by-side. He wasn’t aware of it, so thank you!

    By the way, the engineer I worked with always uses the -uni option when he starts traceSM or traceSBC. It uses unicode characters for the lines and arrows and looks MUCH cleaner on the screen. He also typically adds the filters -no -na -u xxxx at the command line when he starts the trace.

    And lastly, when analyzing a saved trace file, he uses the -dt option. He said it “disables data throttling” and saves a few cycles.

    By the way, when you write a file during a trace, you have to untar it. There will be what looks like a pcap file (It’s a pcapng). He said it’s close to a pcap, but it’s not readable within wireshark.

    Liked by 1 person

    Reply

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