How to Reboot IQ

· Avaya, IQ
Authors
Reboot IQ server
1. Log on as root or a root-level user on the All Functions host. This host also serves as the Database host.
2. Enter:
service wdinit stop
This stops the application software.
3. Enter:
service dbora stop
This stops the database software.
4. Enter:
reboot
This reboots the host.
5. Log on as root or a root-level user on the All Functions host.
6. Enter:
sh /opt/Avaya/CCR/bin/pecon.sh -v -w all status
7. Confirm that all processing elements and containers have started. You may have to wait a few minutes for all processing elements and containers to start

In case of single host directly reboot the server :
shutdown –r now

________________________________

Or ?

In case of Dual hosts :
1. Login to Application host and stop the services
service wdinit stop
2. Login to DB host, shutdown the server
shutdown –r now
3. Once the DB server is back up, shutdown the application host
shutdown –r now

In case of Multiple hosts :
1. Stop the services(service wdinit stop)on all the hosts in following order :
a. RTD
b. Data Collection
c. Data Processing
d. Reporting UI
e. Admin host
f. DB host
2. Shutdown the DB server
shutdown –r now
3. Once the DB server is up, shutdown(shutdown –r now) the servers in following order :
a. RTD
b. Data Collection
c. Data Processing
d. Reporting UI
e. Admin host

Once you start the services, you can check the status using following script :
sh /opt/Avaya/CCR/bin/pecon.sh -v -w all status

Status should show “STARTED” for all the containers.

You may have to wait a few minutes for all processing elements and containers to start.

2 Comments

Comments RSS
  1. Hawkes

    Its been a while since I was in our Multihost IQ system but I’m looking at an old document sent to me from Avaya engineers in 2013 (created by Mary and updated by Mike and if you’ve had enough IQ issues you will probably know the names…. its a small team, lol). Doc says:

    To Stop Services
    service wdinit stop
    service dbora stop (database server only)

    Starting with
    RTD
    reporting
    data processing
    data collection
    admin
    database

    and the order of restart is the opposite or:
    database
    admin
    data collection
    data processing
    reporting hosts
    RTD

    I do prefer the way you have listed to check services but there is another –
    /opt/coreservices/lifecycle/bin/lc ls

    Maybe my documentation is out of date and they have a new process but thought I’d at least comment on my knowledge.

    Liked by 1 person

    • Grizzlys

      thank you

      Like

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