If you are having MWI issues on Avaya Aura Messaging here is the procedure to resync Cache from the MAS. It will affect voicemail funcitionality so best to do out of hours unless you have permission from customer. Login to server > Administration > Messaging > Advanced (Application) > System Operations Reload Caches > Application… Continue reading AAM MWI Issue

IP DECT – CM Trunk Down

Despite having worked previously one day IP DECT h.323 trunk shows down on DECT although up on CM. We tried changing sockets, making a new DECT master etc but all failed. You can intially try to busy-out/release trunk and signaling group then reset the DECT Master. If this fails build a new signalling and trunk… Continue reading IP DECT – CM Trunk Down