CMS Supervisor Cache Clear


Problems with CMS Supervisor / reports try clearing the CMS Supervisor cache file; Close CMS Supervisor Press the windows key and ‘r’ together Type %appdata% into the box and hit enter Navigate to Avaya\CMS Supervisor R**\Cache Delete CVS_Cache.tmp Open CMS Supervisor ** dependant on your version i.e. R18 Advertisements

CMS Time Notes


CMS affectively has two times start time which is the acd default time and start time +utc which is the timezone handled by TZ. (TZ updater is used to update timezone information) The time zone is handled by the variable TZ. For global configuration edit the “/etc/default/init” file and alter the TZ line for example:… Continue reading CMS Time Notes

CMS Symon Wallboard check feed


Checking the wallboard using rt socket as to provide the feed. From the CMS command line type; /export/home/pserv/rt_socket/testrpt It will ask you confirm the socket number usually the default 1 so click enter. You will now see the feed to the wallboard configuration is in the rta.conf file in the same directory.

CMS Power Down & Reboot


On the CLI at ROOT Shutdown CMS /usr/bin/shutdown -y -g0 -i0 Reboot CMS /usr/bin/shutdown -y -g0 -i6 Power Up CMS Push the button and wait. Once the CMS is up from the CLI tail /cms/pbx/acd1/spi.err You will see a number of messages PUMP-UP but you are waiting for the DATAX with the number of calls… Continue reading CMS Power Down & Reboot

CMS ADM Backup


ADM = performed every 30 days login as root and type “cmsadm” Insert new tape into the CMS Backup tape drive Log in using cms login Terminal type is 615 [enter] $ su root [enter] [enter in root password, enter] # cmsadm [enter] Select “3” for Backup [enter] Press “Enter” when ready Follow CMS routine,… Continue reading CMS ADM Backup