Problems with CMS Supervisor / reports try clearing the CMS Supervisor cache file; Close CMS Supervisor Press the windows key and ‘r’ together Type %appdata% into the box and hit enter Navigate to Avaya\CMS Supervisor R**\Cache Delete CVS_Cache.tmp Open CMS Supervisor ** dependant on your version i.e. R18 Advertisements
CMS affectively has two times start time which is the acd default time and start time +utc which is the timezone handled by TZ. (TZ updater is used to update timezone information) The time zone is handled by the variable TZ. For global configuration edit the “/etc/default/init” file and alter the TZ line for example:… Continue reading CMS Time Notes
Checking the wallboard using rt socket as to provide the feed. From the CMS command line type; /export/home/pserv/rt_socket/testrpt It will ask you confirm the socket number usually the default 1 so click enter. You will now see the feed to the wallboard configuration is in the rta.conf file in the same directory.
In instances both you and the customer require root access you can build them a secondary root password this will have to be done from the current root login; First add the user adduser root2 Give the new user a password passwd root2 Change the permissions of your new login vi /etc/passwd Scroll down to… Continue reading CMS Secondary Root Login
On the CLI at ROOT Shutdown CMS /usr/bin/shutdown -y -g0 -i0 Reboot CMS /usr/bin/shutdown -y -g0 -i6 Power Up CMS Push the button and wait. Once the CMS is up from the CLI tail /cms/pbx/acd1/spi.err You will see a number of messages PUMP-UP but you are waiting for the DATAX with the number of calls… Continue reading CMS Power Down & Reboot
ADM = performed every 30 days login as root and type “cmsadm” Insert new tape into the CMS Backup tape drive Log in using cms login Terminal type is 615 [enter] $ su root [enter] [enter in root password, enter] # cmsadm [enter] Select “3” for Backup [enter] Press “Enter” when ready Follow CMS routine,… Continue reading CMS ADM Backup