S8300 Problems Loading System Platform

Avaya S8300 problems loading system platform

Haven’t done this for a while and with a colleague we were having difficulties loading S8300 with system platform and expanding on a much earlier post S8300D CM6.x upgrade Windows 7 failure which has the avaya mentor video here are the steps along with what had to be done in this case to get it working finally.

While running ping -t and you are getting request timed out or no reply along with seeing general failure where it wont boot off DVD.

Open command prompt and run the commands in quotes.


“interface ipv4”

“show interface”

(need to determine the Idx number of th interface you are using generally be lableled Ethernet)

“show interface xx”

(xx being the Idx number identified above)

Look for dad transmits probably set to  = 3

“set interface xx dadtransmits=0”

“show interface xx”

dad transmits now should = 0 now reboot the gateway and try again.

If this still fails try the following:

Leave the Media Gateway powered on, pull out the S8300D server and reseat it, when you get ping responses to quickly telnet to and install the System Platform.

Restoring Port Networks, Network Regions, Media Gateways

Commands for re-registering Port Networks, Network Regions, Media Gateways;
  • get forced-takeover ipserver-interface ( all / port-network )
  • enable ip-network-region (network region)
  • enable mg-return ( all / network region )

Cabling G650 Media Gateways

To cable two G650 media gateways together;

1. If not already removed, remove the fan assemblies from media gateways A and B.

2. Remove the right TDM/LAN bus terminator from media gateway A, and install he bus terminator at the left end of the TDM/LAN bus on media gateway B. Make sure to install the TDM/LAN bus terminators with the arrow on the back pointing upward.

3. Loosen the nuts on the posts of the plate covering the bottom right TDM/LAN cable routing slot of media gateway B and remove the plate.

4. Remove the right slot cover on top of medi a gateway A and the lower-right slot cover of media gateway B to open the slots. 5. Pull open the EMI Gasket, and pass the TDM/ LAN bus cable through the routing slots in both media gateways. Push the free end of the EMI Gasket back in place. Make sure the open corner of the gasket faces the rear of the media gateway. Once installed, the top media gateway rests on and compresses the gasket.

6. Install the lower connector of the TDM/LAN bus cable on right end of TDM/LAN bus in media gateway A. ** Make sure the arrows on the back of the cable terminators point upward.**

7. Install the upper connector of the TDM/LAN bus cable on the right end of the TDM/LAN bus in media gateway B. ** Make sure the TDM/LAN bus cable is installed on the right hand side, connecting gateway A to B. It should be on the right hand side of both gateways. This is critical to ensure proper operation of the duplicated IPSI boards.**

8. Flip over the routing slot plates and reinstall both. Once the plates are reinstalled, the ends of the routing slots are covered.

9. If finished, reinstall the fan assemblies and tight en the 7 screws. All knurled screws must be tightened securely so that they cannot be loosened without the use of a tool.

** Information can be found in Installing the Avaya G650 Media Gateway Manual **

Media Gateway Password Reset

Using a console cable in to the front of the gateway via terminal emulator;

  • login as root using password ggdaseuaimhrke
  • Now to change the password type
  • username root password ******* access-type admin (****** being your new password)
  • Exit and try login in with your new password.

Update Supplied by John Waber

First, this “super secret” password ONLY works if you physically connect to the Services Port on the Media Gateway; for obvious security reasons it does not work across a LAN connection.

Second, starting with firmware version 36.5.0, Avaya removed this “backdoor” login capability as it is considered a security risk.

If you cannot remember the login password, you have three possible solutions:

1. Use the Alternate Software Boot bank (ASB) button to boot from a previous firmware load. Hopefully, the other firmware load has a known password, or is a version earlier than 36.5.0

2. Contact Avaya and create a service request so an Avaya associate can reset the lost password using an Avaya ASG protected services login.

3. Use the “nvram init” jumper on the motherboard to wipe out the entire configuration. Note that this voids any Avaya warranties on the device. Remove power to the device. Open the MG case. Locate the jumper labeled J3801. Move the bridge to pins 2-3. Connect the power cable and wait 5 minutes. Remove power. Move the bridge back to original position. Connect power and hope the MG is returned to a factory default configuration.


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