IQ Cannot Login


Cannot Login stop and start IQ services, you can follow below:
1.       Service wdinit stop
2.       Service wdinit start
3.     ( To check the progress of services. Make sure all the services are in STARTED state.) sh /opt/Avaya/CCR/bin/pecon.sh -v -w all status
** Takes about 15mins downtime **
Also check Catalina.out file if it gets too large then you need to remove it (Avaya IQ 5.2.6 patch 10 resolves it)
cd /opt/Avaya/CCR/RTD/tomcat/apache-tomcat-7.0.52/logs (-7.0.52 bit depends on your version of tomcat)
 ls –ltr
List Services UID
cd /opt/coreservices/lifecycle/bin
./lc ls
Find RTDTomcat UID for next step
 
./lc stop UID
./lc status UID
Go to catalina.out directory
cd /opt/Avaya/CCR/RTD/tomcat/apache-tomcat-7.0.52/logs
cp catalina.out /backup
rm catalina.out
/opt/coreservices/lifecycle/bin/lc stop UID
/opt/coreservices/lifecycle/bin/lc start UID
or navigate to the directory /opt/coreservices/lifecycle/bin
and type the following
./lc start UID
.lc status UID

How to Reboot IQ


Reboot IQ server
1. Log on as root or a root-level user on the All Functions host. This host also serves as the Database host.
2. Enter:
service wdinit stop
This stops the application software.
3. Enter:
service dbora stop
This stops the database software.
4. Enter:
reboot
This reboots the host.
5. Log on as root or a root-level user on the All Functions host.
6. Enter:
sh /opt/Avaya/CCR/bin/pecon.sh -v -w all status
7. Confirm that all processing elements and containers have started. You may have to wait a few minutes for all processing elements and containers to start

In case of single host directly reboot the server :
shutdown –r now

________________________________

Or ?

In case of Dual hosts :
1. Login to Application host and stop the services
service wdinit stop
2. Login to DB host, shutdown the server
shutdown –r now
3. Once the DB server is back up, shutdown the application host
shutdown –r now

In case of Multiple hosts :
1. Stop the services(service wdinit stop)on all the hosts in following order :
a. RTD
b. Data Collection
c. Data Processing
d. Reporting UI
e. Admin host
f. DB host
2. Shutdown the DB server
shutdown –r now
3. Once the DB server is up, shutdown(shutdown –r now) the servers in following order :
a. RTD
b. Data Collection
c. Data Processing
d. Reporting UI
e. Admin host

Once you start the services, you can check the status using following script :
sh /opt/Avaya/CCR/bin/pecon.sh -v -w all status

Status should show “STARTED” for all the containers.

You may have to wait a few minutes for all processing elements and containers to start.