How to Reboot IQ


Reboot IQ server 1. Log on as root or a root-level user on the All Functions host. This host also serves as the Database host. 2. Enter: service wdinit stop This stops the application software. 3. Enter: service dbora stop This stops the database software. 4. Enter: reboot This reboots the host. 5. Log on […]

Intuity Audix LX MT VOLT


Added because it is was a nightmare to find any documentation regarding the alarm or the solution on the Avaya support site. DETAILS Intuity LX version 2.0 PROBLEM CLARIFICATION MT VOLT 7 2 MAJ alarm on the sever but voice mail in service and taking calls. Power Supply was replaced but the alarm is still […]

The Putty Tunnel


  Using putty and firefox to tunnel across to web pages. Download foxy proxy and add it to your browser (also available for chrome) In putty on your cm connection go to SSH / Tunnels and enter a source port i.e 9080 and then click on Dynamic and save it your CM session. Now open […]

IPSI Board


Been a while since I logged in to and IPSI board so just to remind myself. From the shell command of you server cm-server> ipsisession -c 3a (the ipsi board you want to connect to) ssh service enabled. Use this password for the ssh session: abc123abc (you will be allocated a password) cm-server> ssh -l […]

Handsets Going In Discovery Mode


To stop handsets going into discover mode in the 46xxsettings.txt change; SET UNNAMEDSTAT 0 And reboot your handsets ################################################## ########## ## ## ## H.323 SETTINGS ## ## Settings specific to telephones with H.323 software ## ## ## ################################################## ########## ## Unnamed Registration Status ## Specifies whether unnamed registration is initiated if ## a user fails […]

Utility Handset Server Logs


Generally you can view the fileserver Utility server webpage, and can download the log as a text file and use via Notepad etc. However you can also SSH to the Utility server via the ‘admin’ login, and run the following commands; tail –f /var/log/httpd/access_log (Shows last few lines of the handsets access the log and entries in realtime.) cat /var/log/httpd/access_log | […]

SMGR – Server has a weak ephemeral Diffie-Hellman public key


Well we know that I.E and SMGR dont like each other but stranglely when I used Firefox I kept getting this error. Server has a weak ephemeral Diffie-Hellman public key Simple to fix type about:config in you search bar Now look for the following entries and change them from true to false security.ssl3.dhe_rsa_aes_128_sha security.ssl3.dhe_rsa_aes_256_sha Now […]

Avaya One X Attendant Password Reset


One X Attd config password reset; 1.       Login to winsql (select data source- one x attendant, user id- dba, password- sql, database type- Genetic odbc) 2.       One x attendant > tables > dba.tbl_users > browse data 3.       Select one x attendant according to username 4.       Double click on password 5.       Put default password (000000), under […]

traceSM Snippets


traceSM is a real-time capture tool located on Session Manager, you should be able to access by simply typing traceSM from the command line otherwise it is located in /opt/Avaya/contrib/bin. Starting traceSM … From the Session Manager command line type; traceSM traceSM -m (for multiple instances) Keys for traceSM … s – start / stop […]

CM Unlock Account


You would need to be at a higher level than the user you are unlocking but this is the command to unlock a CM login. userlock -u username unlock

Restoring Port Networks, Network Regions, Media Gateways


Commands for re-registering Port Networks, Network Regions, Media Gateways; get forced-takeover ipserver-interface ( all / port-network ) enable ip-network-region (network region) enable mg-return ( all / network region )

Cannot Login to IQ


Restart the wdinit service ….. allow up-to 15 minutes after starting the service before trying to login. service wdinit stop service wdinit start

ISDN Disconnect Causes


0x1 1 Unallocated or unassigned number 0x2 2 No route to specified transit network (Transit Network Identity) 0x3 3 No route to destination 0x4 4 Send special information tone 0x5 5 Mis-dialled trunk prefix 0x6 6 Channel unacceptable 0x7 7 Call awarded and being delivered in an established channel 0x8 8 Prefix 0 dialled but […]

Coverage Path With Holiday Tables


To use holiday tables in coverage paths; Apply Holiday Coverage to y on the inside / outside call as required. In the first coverage point enter y and either the extension number, announcement number or vdn number of where you want it to go to. You then move your 1st coverage point to point 2 […]