CMS affectively has two times start time which is the acd default time and start time +utc which is the timezone handled by TZ. (TZ updater is used to update timezone information) The time zone is handled by the variable TZ. For global configuration edit the “/etc/default/init” file and alter the TZ line for example:… Continue reading CMS Time Notes
display internal-data ext-map xxxx display internal-data uid xxxx (xxxx = extension / agent number)
Checking the wallboard using rt socket as to provide the feed. From the CMS command line type; /export/home/pserv/rt_socket/testrpt It will ask you confirm the socket number usually the default 1 so click enter. You will now see the feed to the wallboard configuration is in the rta.conf file in the same directory.
You need to download the latest tzupdater files to the server prior to carrying out the work; tzdata2016g.tar.gz.sha512 / tzdata2016g.tar.gz / tzupdater-2_1_0.zip Stop the cscm service first (Avaya Contact Recorder) from the Services Extract the TZUpdater and copy the tzupdater.jar file into the Java directory in my case which in my case was located at… Continue reading ACR Windows Time Update
Secure Copy to copy files between servers especially when winscp is not available scp /home/cust/file.tgz email@example.com:/home/cust In summary; scp (directory current server/file name) login@ip address: (directory you are copying too) scp followed by the directory path of the file you wish to copy then file name space login @ ip address of server : directory… Continue reading SCP (secure copy)
This should perform a vacuum of the database which can take up to 30 mins Perform at root #cd /sbin # ./service cscm stop # ./service cscm start _________________________ To manually vacuum database . . . su – postgres (takes you to -bash-2.05$ prompt vacuumdb -f -a It could take a while depends on size… Continue reading ACR CSCM Restart & Postgres Vacuum