ACR Windows Time Update


You need to download the latest tzupdater files to the server prior to carrying out the work;

tzdata2016g.tar.gz.sha512 / tzdata2016g.tar.gz / tzupdater-2_1_0.zip

Stop the cscm service first (Avaya Contact Recorder) from the Services

Extract the TZUpdater and copy the tzupdater.jar file into the Java directory in my case which in my case was located at E:Program Files>Avaya>ContactRecorder>jre>bin)Create a temporary directory

(e.g. under the E:Avaya>ContactRecorder>temp)

Place the tzdata2016g.tar.gz and tzdata2016g.sha512 file in your newly created temp directory.

Open a command prompt with Administrator privileges and navigate to the Java directory in my case E:Program Files>Avaya>ContactRecorder>jre>bin

Enter the following command

java -jar tzupdater.jar -l file:///E:\Progra~1\Avaya\ContactRecorder\temp\tzdata2016g.tar.gz -v

If it’s successfully you should see something along the lines of

Using file:///E:\Progra~1\Avaya\ContactRecorder\temp\tzdata2016g.tar.gz as source for tzdata bundle.
java.home: E:\Program Files\Avaya\ContactRecorder\jre
java.vendor: Sun Microsystems Inc.
java.version: 1.6.0_41
tzupdater version 2.1.0-b04
JRE tzdata version: tzdata2012i
Downloaded file to C:\Users\ADMINI~1.BAC\AppData\Local\Temp\2\tz.tmp\tzdata.tar.gz
tzupdater tool would update with tzdata version: tzdata2016g
Downloaded file to C:\Users\ADMINI~1.BAC\AppData\Local\Temp\2\tz.tmp\sha512hash
Extracting files… done.
Renaming E:\Program Files\Avaya\ContactRecorder\jre\lib\zi to E:\Program Files\Avaya\ContactRecorder\jre\lib\zi.tzdata2012i
Renaming E:\Program Files\Avaya\ContactRecorder\jre\lib\zi.tzdata2016g to E:\Program Files\Avaya\ContactRecorder\jre\lib\zi
Validating for : tzdata2016g
Validation complete
JRE updated to version : tzdata2016g

*** please note I had to physically start jave.exe on the last system I carried this out before I could run the command above ***

  1. Start the cscm service (Avaya Contact Recorder) from the Services

With this the Java time zones will be updated.

 

ACR CSCM Restart & Postgres Vacuum


This should perform a vacuum of the database which can take up to 30 mins

Perform at root

#cd /sbin

# ./service cscm stop

# ./service cscm start

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To manually vacuum database . . .

su – postgres

(takes you to -bash-2.05$ prompt

vacuumdb -f -a

It could take a while depends on size of database, I do not know a way of monitoring this.

When it finishes carry out the stop / start above **

 

ACR Debug Logs


To turn the ACR debug logs on and off in ACR

Example:

http://10.x.x.x:8080/log?level=DEBUG (turns debug on)

http://10.x.x.x:8080/log?level=INFO (turns debug off)

 

Logs are located in:

D:\Program Files\Avaya\ContactRecorder\logs

 

Reboot / Shutdown Linux Commands


To reboot linux
  shutdown -y -g0 -i6
To shutdown linux
  shutdown -y -g0 -i0
___________________

shutdown now -r

shutdown now

reboot -t  now
or
reboot