Intuity Audix LX MT VOLT

Added because it is was a nightmare to find any documentation regarding the alarm or the solution on the Avaya support site.

Intuity LX version 2.0
MT VOLT 7 2 MAJ alarm on the sever but voice mail in service and taking calls. Power Supply was replaced but the alarm is still there which proves that the problem related to the motherboard or it’s voltage sensor.
Maintenance logs:
Problem Resource Msg Reporting Resource
Type Inst Location Typ Type Inst Source
7 ERR VOLT logsend.c 92
App: MT EventID:VOLT004 Date/Time Rec:10/18/11 00:02:01 Cnt: 1
Add to Voltage leaky bucket
7 ERR VOLT logsend.c 92
App: MT EventID:VOLT004 Date/Time Rec:10/18/11 00:05:01 Cnt: 1
Add to Voltage leaky bucket
Problem related to the motherboard and voltage sensor.
The whole chassis must be replaced. The Comcode of chassis is :700395874
Audix will be down during this procedure.

Far end alarm service is down

With CM 6 there is no modem remote access or alarm notification, Have seen an issue where the customer has no alarm service configured and regularly received the following platform alarm even the subsequent alarm which may have caused it had cleared.

SME MAJ Far end alarm service is down this alarm.

GAM WRN Alarm service failure – unable to report alarms

Only way I could see of resolving it was by turning off the Master Agent from the CM web page, it has to be done on each server too.

Server (Maintenance) / Agent Status (Under Alarms) click Stop Master Agent.

Unfortunately whenever CM is restarted you have to do it all over again as it restarts the service.

You can also do it from the command line

stop -s MasterAgent (it will ask you to confirm Y and a statapp will confirm is it off).