CMS Secondary Root Login

In instances both you and the customer require root access you can build them a secondary root password this will have to be done from the current root login;

First add the user

adduser root2

Give the new user a password

passwd root2

Change the permissions of your new login

vi /etc/passwd

Scroll down to the bottom where your new login is created and change it to the following;

root2:x:0:0:root:/export/home/root2:/bin/bash

Quit vi (esc followed by :wq! should save it)

Now test and confirm it works.

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One X Agent Applicaton Login

Open up the one x agent application 

 

Telephony tab,

• enable automatic connection to communication manager
• enter deskphone extension and password
• optional but enable save password during sign in
• optional but enable warn for another user logged in at extension
• enter server address of clan or proc
• select user type agent
• optional select call type desk phone (for avaya desk phone)

Agent Tab

• enable ACD Login
• enable automatically sign into the acd connection
• enter agent ID
• enter password
• enable save password during sign in
• select ready from default agent stat upon ACD connection
• save settings and login