How to Reboot IQ

Reboot IQ server

1. Log on as root or a root-level user on the All Functions host. This host also serves as the Database host.
2. Enter:
service wdinit stop
This stops the application software.
3. Enter:
service dbora stop
This stops the database software.
4. Enter:
reboot
This reboots the host.
5. Log on as root or a root-level user on the All Functions host.
6. Enter:
sh /opt/Avaya/CCR/bin/pecon.sh -v -w all status

7. Confirm that all processing elements and containers have started. You may have to wait a few minutes for all processing elements and containers to start

In case of single host directly reboot the server :
shutdown –r now

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Or ?

In case of Dual hosts :
1. Login to Application host and stop the services
service wdinit stop
2. Login to DB host, shutdown the server
shutdown –r now
3. Once the DB server is back up, shutdown the application host
shutdown –r now

In case of Multiple hosts :
1. Stop the services(service wdinit stop)on all the hosts in following order :
a. RTD
b. Data Collection
c. Data Processing
d. Reporting UI
e. Admin host
f. DB host
2. Shutdown the DB server
shutdown –r now
3. Once the DB server is up, shutdown(shutdown –r now) the servers in following order :
a. RTD
b. Data Collection
c. Data Processing
d. Reporting UI
e. Admin host

Once you start the services, you can check the status using following script :
sh /opt/Avaya/CCR/bin/pecon.sh -v -w all status

Status should show “STARTED” for all the containers.

You may have to wait a few minutes for all processing elements and containers to start.

CMS Power Down & Reboot

On the CLI at ROOT

Shutdown CMS
/usr/bin/shutdown -y -g0 -i0

Reboot CMS
/usr/bin/shutdown -y -g0 -i6

Power Up CMS
Push the button and wait. Once the CMS is up from the CLI

tail /cms/pbx/acd1/spi.err

You will see a number of messages PUMP-UP but you are waiting for the DATAX with the number of calls beside it which means you are seeing data from the switch.

 

**Notes added by Giel**

It worth noting that these commands are used on Avaya CMS running on the Solaris operating system.

/usr/bin/shutdown -y -g0 -i0 will take you to the OK boot prompt, which means it will shut the software but still allow you to run diagnostics on the hardware. This run level can also be reached by pressing the STOP + A keys on the Sun Keyboard.

Init 0= OK boot prompt (i0)
Init 3 = Normal running level (i3)
Init 5 =Shutdown and power off (i5)
Init 6=Reboot (i6)

The “g0” refers to the grace period before shutdown