CM7 – AES Link will not re-stablish

After an unexpected interchange on CM the AES link was dropped, it registered with the AES and would not recover bace to the CORE server.  Despite stopping and starting the AES services and a AES linux restart the link remains down. On CM “disp aes cti” shows CTI link down On AES CLI running the […]


If you are having MWI issues on Avaya Aura Messaging here is the procedure to resync Cache from the MAS. It will affect voicemail funcitionality so best to do out of hours unless you have permission from customer. Login to server > Administration > Messaging > Advanced (Application) > System Operations Reload Caches > Application […]

IP DECT – CM Trunk Down

Despite having worked previously one day IP DECT h.323 trunk shows down on DECT although up on CM. We tried changing sockets, making a new DECT master etc but all failed. You can intially try to busy-out/release trunk and signaling group then reset the DECT Master. If this fails build a new signalling and trunk […]

One X Attd reset weblm

  You need to create a Users.xml file with the following content in it;   <?xml version=”1.0″ encoding=”UTF-8″ standalone=”no”?> <!DOCTYPE Users SYSTEM “user.dtd”> <Users> <User id=”admin”> <Username>admin</Username> <Password>YesrpNkZYYFfnmPmi9/RIMQ4Xuc=</Password> <ResetPassword>true</ResetPassword> </User> <Signature>uKT6aVCnrh17JJxz0M5SENHHJFaNd3QjVs+b9AaohEOnlzxdbngZ5j5X2Ycb4A30qgqfs376rXgw/jJ2lnuOzUzNfZVryXPfnX4hcTD5JnPgrBlLUWrdigq3dD+67hbjriSoIk9UiBaPXLkfmJPRahdAXIWcjjD3kCdD8ny56iQ=</Signature> </Users> Stop the Avaya One X Attendant weblm service. Navigate to the following directory. (tomcat version maybe different) C:\Program Files (x86)\Avaya\Servers\WebLM\Tomcat8\webapps\WebLM\admin Create a new […]

CMS Time Notes

CMS affectively has two times start time which is the acd default time and start time +utc which is the timezone handled by TZ. (TZ updater is used to update timezone information) The time zone is handled by the variable TZ. For global configuration edit the “/etc/default/init” file and alter the TZ line for example: […]

UID Numbers

display internal-data ext-map xxxx display internal-data uid xxxx (xxxx = extension / agent number)  

CMS Symon Wallboard check feed

Checking the wallboard using rt socket as to provide the feed. From the CMS command line type; /export/home/pserv/rt_socket/testrpt It will ask you confirm the socket number usually the default 1 so click enter. You will now see the feed to the wallboard configuration is in the rta.conf file in the same directory.

ACR Windows Time Update

You need to download the latest tzupdater files to the server prior to carrying out the work; tzdata2016g.tar.gz.sha512 / tzdata2016g.tar.gz / Stop the cscm service first (Avaya Contact Recorder) from the Services Extract the TZUpdater and copy the tzupdater.jar file into the Java directory in my case which in my case was located at […]

SCP (secure copy)

Secure Copy to copy files between servers especially when winscp is not available scp /home/cust/file.tgz cust@ In summary; scp (directory current server/file name) login@ip address: (directory you are copying too) scp followed by the directory path of the file you wish to copy then file name space login @ ip address of server : directory […]

ACR CSCM Restart & Postgres Vacuum

This should perform a vacuum of the database which can take up to 30 mins Perform at root #cd /sbin # ./service cscm stop # ./service cscm start _________________________ To manually vacuum database . . . su – postgres (takes you to -bash-2.05$ prompt vacuumdb -f -a It could take a while depends on size […]


These commands can be run by sroot: /sbin/service ntpd status /sbin/service ntpd start /sbin/service ntpd stop These commands can be run by dadmin /usr/sbin/ntpdate -d -q /usr/sbin/ntpdc /usr/sbin/ntpq -p /usr/sbin/ntptime /usr/sbin/ntptrace /usr/bin/ntpstat /usr/sbin -rwxr-xr-x  1 root root  431048 Apr 20  2006 ntpd -rwxr-xr-x  1 root root   45908 Apr 20  2006 ntpdate -rwxr-xr-x  1 root root   86940 Apr 20  2006 ntpdc -rwxr-xr-x  1 root […]

IQ Cannot Login

Cannot Login stop and start IQ services, you can follow below: 1.       Service wdinit stop 2.       Service wdinit start 3.     ( To check the progress of services. Make sure all the services are in STARTED state.) sh /opt/Avaya/CCR/bin/ -v -w all status ** Takes about 15mins downtime ** Also check Catalina.out file if it gets […]


Following changes in the trace mask file to collect additional DEBUG level logs from AES.This setting will help us in displaying the AES raw messages at a level deeper. 1) To turn on the traces follow the procedure give below : Logon on the AES box as sroot. Go to the path /opt/mvap/conf and vi […]