One X Attd reset weblm

  You need to create a Users.xml file with the following content in it;   <?xml version=”1.0″ encoding=”UTF-8″ standalone=”no”?> <!DOCTYPE Users SYSTEM “user.dtd”> <Users> <User id=”admin”> <Username>admin</Username> <Password>YesrpNkZYYFfnmPmi9/RIMQ4Xuc=</Password> <ResetPassword>true</ResetPassword> </User> <Signature>uKT6aVCnrh17JJxz0M5SENHHJFaNd3QjVs+b9AaohEOnlzxdbngZ5j5X2Ycb4A30qgqfs376rXgw/jJ2lnuOzUzNfZVryXPfnX4hcTD5JnPgrBlLUWrdigq3dD+67hbjriSoIk9UiBaPXLkfmJPRahdAXIWcjjD3kCdD8ny56iQ=</Signature> </Users> Stop the Avaya One X Attendant weblm service. Navigate to the following directory. (tomcat version maybe different) C:\Program Files (x86)\Avaya\Servers\WebLM\Tomcat8\webapps\WebLM\admin Create a new […]

CMS Time Notes

CMS affectively has two times start time which is the acd default time and start time +utc which is the timezone handled by TZ. (TZ updater is used to update timezone information) The time zone is handled by the variable TZ. For global configuration edit the “/etc/default/init” file and alter the TZ line for example: […]

UID Numbers

display internal-data ext-map xxxx display internal-data uid xxxx (xxxx = extension / agent number)  

CMS Symon Wallboard check feed

Checking the wallboard using rt socket as to provide the feed. From the CMS command line type; /export/home/pserv/rt_socket/testrpt It will ask you confirm the socket number usually the default 1 so click enter. You will now see the feed to the wallboard configuration is in the rta.conf file in the same directory.

ACR Windows Time Update

You need to download the latest tzupdater files to the server prior to carrying out the work; tzdata2016g.tar.gz.sha512 / tzdata2016g.tar.gz / Stop the cscm service first (Avaya Contact Recorder) from the Services Extract the TZUpdater and copy the tzupdater.jar file into the Java directory in my case which in my case was located at […]

SCP (secure copy)

Secure Copy to copy files between servers especially when winscp is not available scp /home/cust/file.tgz cust@ In summary; scp (directory current server/file name) login@ip address: (directory you are copying too) scp followed by the directory path of the file you wish to copy then file name space login @ ip address of server : directory […]

ACR CSCM Restart & Postgres Vacuum

This should perform a vacuum of the database which can take up to 30 mins Perform at root #cd /sbin # ./service cscm stop # ./service cscm start _________________________ To manually vacuum database . . . su – postgres (takes you to -bash-2.05$ prompt vacuumdb -f -a It could take a while depends on size […]


These commands can be run by sroot: /sbin/service ntpd status /sbin/service ntpd start /sbin/service ntpd stop These commands can be run by dadmin /usr/sbin/ntpdate -d -q /usr/sbin/ntpdc /usr/sbin/ntpq -p /usr/sbin/ntptime /usr/sbin/ntptrace /usr/bin/ntpstat /usr/sbin -rwxr-xr-x  1 root root  431048 Apr 20  2006 ntpd -rwxr-xr-x  1 root root   45908 Apr 20  2006 ntpdate -rwxr-xr-x  1 root root   86940 Apr 20  2006 ntpdc -rwxr-xr-x  1 root […]

IQ Cannot Login

Cannot Login stop and start IQ services, you can follow below: 1.       Service wdinit stop 2.       Service wdinit start 3.     ( To check the progress of services. Make sure all the services are in STARTED state.) sh /opt/Avaya/CCR/bin/ -v -w all status ** Takes about 15mins downtime ** Also check Catalina.out file if it gets […]


Following changes in the trace mask file to collect additional DEBUG level logs from AES.This setting will help us in displaying the AES raw messages at a level deeper. 1) To turn on the traces follow the procedure give below : Logon on the AES box as sroot. Go to the path /opt/mvap/conf and vi […]

Alternative Putty Tunnel

Following on from my post The Putty Tunnel If you need to create an ssh tunnel on a browser that doesn’t have foxy proxy installed then here is an alternative way to do it. I favour Firefox but it should work similarly on less favourable browsers 🙂 Putty / Tutty Create an ssh session to […]

Audix Web Page Java Fail

I know most of these have gone now but there are still a few out there happily churning away. If when you web browse to the Audix 10.x.x.x and go to messaging administration but the java bit fails then leave it open in that state. Open up putty in SUNT to the local CM system and […]

Missed calls to Voicemail not in call log

Missed calls to voicemail not showing in call log on 9600 series handsets change the following on in the 46xxsettings.txt. You must then reboot the handset for it to take the new settings. ## LOGUNSEEN specifies whether incoming calls that did not cause alerting will be logged ## as missed calls (e.g., calls that are […]